Shipping Policy

Order Processing Time

Orders are typically processed and shipped within 1-2 business days from the date of purchase. During high-demand periods, processing times may be extended, but we strive to keep you informed of any delays.

Shipping Costs

Shipping costs are calculated based on the weight of your order, shipping method, and destination. You can view the shipping cost during the checkout process before finalizing your purchase.

Delivery Addresses

Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers. If you need to make changes to your shipping address after placing an order, please contact our customer support as soon as possible.

International Shipping

For international orders, please be aware of potential customs and import regulations in your country. KrisWilly™ Design is not responsible for any customs fees, duties, or taxes incurred during the import process. It is the customer's responsibility to be aware of and comply with the customs requirements in their country.

Delivery Delays

While we make every effort to ensure timely delivery, certain factors beyond our control (such as extreme weather, customs delays, or carrier issues) may lead to delivery delays. We apologize for any inconvenience these situations may cause and assure you that we will assist you in resolving any issues to the best of our abilities.

Returns and Refunds

If you have any issues with your order, please refer to our Return Policy for detailed information on how to return items and request refunds.

If you have any questions or concerns about our shipping policy, shipping methods, or anything else related to your order, please feel free to contact our customer support team.